CashFlows transform customer experience and employee communications with cloud telephony and contact centre as a service 

The Challenge

UK Fintech, Cashflows - a market-leading innovator in payment solutions - were looking to enhance customer experience and business communications.

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The project required input from many stakeholders. They needed a joined-up approach, seeking help defining needs, advice about the market and validation on the provider choices they needed to make.

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Read on to understand how Tagoro helped them realise their ambitions.

Health Shield deliver digital transformation to provide industry-leading customer experience

The Challenge

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The organisation has experienced significant growth in recent years, both organically and through acquisition, with this trend expected to continue.
 
Naturally IT required further investment in order to meet this challenge. However, The Board also recognised that their systems were critical to maintaining and enhancing its position in the market, a foundational element of delivering outstanding customer service.